Criteria |
Booking.com |
Trip.com |
Overview |
The largest online travel agency, known for its extensive hotel network and reliability. |
Part of Trip.com Group, expanding rapidly with competitive offers./td>
|
Features |
Free cancellations, flexible payment options, price guarantee, detailed reviews, and direct hotel communication. |
Prepay or pay at the hotel, price alerts, service guarantee, and good filters but fewer hotel images. |
Pricing & Fees |
Good pricing, a strong price guarantee, but not always the cheapest. |
Competitive pricing, especially in Asia-Pacific, with no extra booking or credit card fees. |
Availability |
Over 1.7 million properties worldwide, strong in Europe and North America. |
Extensive listings, strongest in Asia, with reasonable global coverage. |
Accessibility |
Available in 50+ languages, via website, mobile site, and app. |
Available on desktop and mobile, with 20 languages and a top-rated app. |
Payment Methods |
Major credit cards and PayPal only, no alternative or buy-now-pay-later options. |
Major credit cards, PayPal, iDEAL, Apple Pay, and Google Pay, with no extra fees. |
Reputation |
Well-regarded for free cancellations and straightforward booking. |
Growing reputation with a strong mobile app and good TrustPilot scores. |
Customer Service |
Phone and email support, direct hotel contact, no live chat. |
Multilingual support with phone, email, and app chat, 24/7 for major languages. |
Unique Features |
Allows booking multiple room types in one transaction and offers a strong price guarantee. |
Price alerts, service guarantees, and advanced filters with a focus on self-management. |
Summary |
Great for Europe; check directly for the best deals. |
Excellent for Asia-Pacific with a strong mobile app; worth considering globally. |