Criteria | Booking.com | Trip.com |
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Overview | The largest online travel agency, known for its extensive hotel network and reliability. | Part of Trip.com Group, expanding rapidly with competitive offers./td> |
Features | Free cancellations, flexible payment options, price guarantee, detailed reviews, and direct hotel communication. | Prepay or pay at the hotel, price alerts, service guarantee, and good filters but fewer hotel images. |
Pricing & Fees | Good pricing, a strong price guarantee, but not always the cheapest. | Competitive pricing, especially in Asia-Pacific, with no extra booking or credit card fees. |
Availability | Over 1.7 million properties worldwide, strong in Europe and North America. | Extensive listings, strongest in Asia, with reasonable global coverage. |
Accessibility | Available in 50+ languages, via website, mobile site, and app. | Available on desktop and mobile, with 20 languages and a top-rated app. |
Payment Methods | Major credit cards and PayPal only, no alternative or buy-now-pay-later options. | Major credit cards, PayPal, iDEAL, Apple Pay, and Google Pay, with no extra fees. |
Reputation | Well-regarded for free cancellations and straightforward booking. | Growing reputation with a strong mobile app and good TrustPilot scores. |
Customer Service | Phone and email support, direct hotel contact, no live chat. | Multilingual support with phone, email, and app chat, 24/7 for major languages. |
Unique Features | Allows booking multiple room types in one transaction and offers a strong price guarantee. | Price alerts, service guarantees, and advanced filters with a focus on self-management. |
Summary | Great for Europe; check directly for the best deals. | Excellent for Asia-Pacific with a strong mobile app; worth considering globally. |